EXCHANGES

In order to provide you the best in class shopping experience, we offer hassle-free exchanges to all our customers. 

Exchange Request: This means that if you place an order and you are not satisfied by the products received, we will offer you new items, whereas a small fee of $6 will be charged to cover the cost of shipping the return items.

This will give you the opportunity to choose the size that suits you or to order another item of your choice. And to get a different color or different item as exchange, $12 will be charged as exchange fee total. 

How to request exchange: Within 7 days of receiving your order, you need to send an email at support@lq.squatwolf.com with your order number, mentioning the items you wish to exchange or you can submit the request from the link: Exchange Form

Please make sure following exchange policy guidelines are met:

  • Items are packaged back in original packaging with labels and tags on.
  • Items must be unworn & unwashed (no distinct odors, blemishes, signs of wear etc.)
  • We cannot accept exchange on underwear or socks for hygiene reasons.

RETURNS

SQUAT WOLF aims to give you the ultimate shopping experience. If for any reason you are not satisfied and would like to return your purchase, please email us at lq@squatwolf.com with following details:

  • Your 5 or 6 Digit SQUAT WOLF Order Number.
  • Reason of return or refund.

Please make sure following return policy guidelines are met:

  • Items are packaged back in original packaging with labels and tags on.
  • Items must be unworn & unwashed (no distinct odors, blemishes, signs of wear etc.)
  • We cannot accept returns leggings, underwear or socks for hygiene reasons.

Returns are free of charge for all items. If you would like to return any of your purchases then please follow the instructions below:

  1. For GCC: Send an email to lq@squatwolf.com within 7 days of receiving your order. We will contact our shipping partners to organize a free collection from you.
  2. For International Orders: Send an email to lq@squatwolf.com within 7 days of receiving your order. We will send you a prepaid shipping label to dispatch the return items. Please send us an email once the items have been dispatched.
  3. We will issue you the refund once the items are received in our Warehouse and they meet the returns policy guidelines.

REFUND METHOD

Cash On Delivery Orders: Cash on delivery orders can be refunded through store credits or bank transfer. Our customer service team will be in touch once the return items are received.

Online Paid Orders: Online paid orders will be refunded to the original debit/credit card used to make the transaction.

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Happy Shopping 🙂